AIA 08 ArchiCAD
Where We Work
Explore the radical transformation taking place in the workplace, not only from the perspective of place and furniture but also location and proximity to home.
Where We Live
Examine case studies of the work of architects addressing issues related to home and housing.
Our Place in the World
Discover alternate roles for the architect through national and world leaders who know what is expected and what is demanded of those who wish to lead.
How We Come Together
Investigate new forms of communication as we look at how we reinforce and build upon traditional environments.
Our Place on the Land
Explore restorative and regenerative approaches to high performance buildings as one of the opportunities for architects to embrace as a continuing challenge for the profession into the future.
AIA 2008 - CADdetails

AIA 2008 - Dell
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WE23 Continuous Client Care: Philosophies, Tools, and Techniques for Better Understanding and Serving Your Clients CANCELLED
05/14/2008, 8:30 AM - 5:30 PM


Learning Units: 7.50-Advanced level

Training Units: 1.875-Training Area 1 (Programming)

Continuous client care (CCC) is more than client maintenance; it is a philosophy that integrates a client care culture firm-wide and merges marketing with your practice core of design and project management. CCC addresses the big picture-industry trends driving client care programs, understanding customer values, training and sensitizing professional staff-and specific details of client maintenance, client perception, and client service tools and programs.

Learning Objectives:
  • Identify fundamental components of client service programs in architecture firms
  • Evaluate and develop initial ideas for implementing or improving client surveys and process within participant firms, as well as identify the skills and resources required for further development
  • Apply communication skills and marketing tools to working situations and relationships identified by the class
Speakers: Theodore Sive, FSMPS, and William R. Strong, Assoc. AIA, FSMPS

WE23a Wednesday, 8:30 a.m.-5:30 p.m., $225 AIA Member
WE23b Wednesday, 8:30 a.m.-5:30 p.m., $295 Nonmember