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05/14/2008, 8:00 AM - 12:00 PM
Learning Units: 3.75-Intermediate level
Training Units: 0.9375-Training Area 10 (Document Checking and Coordination)
An enduring and successful practice requires quality service and deliverables. As fee- and project-based professionals, we are dependent on the few process tools we can implement per project and per client to continually improve our instruments of service. A firm's execution of quality-based business process improvements can result in performance investments, including professional liability insurance review. This session will show how to create a quality management program for the small or large firm.
Learning Objectives:
- Appraise the science of robust quality management and determine how to create and leverage a traditional quality assurance/quality control program into a business process improvement (BPI) program that focuses on all aspects of the organization
- Determine how to diffuse BPI programs through your firm's value chain, including internal staff, consultants, clients, contractors, and agency reviewers
- Explain how to leverage the BPI program into quality program certification, including but not limited to Baldrige and ISO9001, and possible professional liability insurance discounts
Speakers: John R. Broomfield; Cliff S. Moser, AIA; and Jack Reigle, AIA
Provider: AIA Practice Management
WE12a Wednesday, 8 a.m.-noon, $125 AIA Member
WE12b Wednesday, 8 a.m.-noon, $175 Nonmember
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